dg999's commitment to responsible gambling
Enjoy entertainment safely — dg999 is always by your side to make sure gaming never becomes a problem. Set your limits, stay aware, and seek support whenever you need it.
Our Commitment
Safe entertainment is our priority
dg999 believes that online gaming and betting should be an enjoyable experience — not a source of financial stress or mental anxiety. We are committed to creating an environment where every player can play at their own pace and within their own limits.
Responsible gaming is not just about betting less — it is a mindset. It means setting a budget before you play, taking breaks, and asking for help when you feel gambling is getting out of control. dg999 gives you the tools and information you need.
On this page you will find — how to set deposit limits, how self-exclusion works, how to use time-outs, and where to get help when you need it.
Protection Tools
Tools for your control
Deposit Limit
Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing the limit requires a waiting period — which protects you from making decisions in the heat of the moment.
Time-Out
If you feel you need a break, use the time-out feature. You can temporarily close your account for anywhere from 24 hours to several weeks. During this period you will not be able to log in or place any bets.
Self-Exclusion
If you find it difficult to keep gambling under control, activate self-exclusion. This is a long-term measure that can be set for a period ranging from 6 months to permanent. It is not possible to reactivate your account while self-exclusion is active.
Betting & Activity History
Log in to your account at any time to view your betting history, win and loss records, and full transaction details. Understanding your own patterns helps you make responsible decisions.
Reality Check
A notification will appear at set intervals — showing how long you have been playing and how much you have won or lost in that session. This keeps you aware and prevents you from losing track during long sessions.
Direct Support Team
dg999's 24/7 live chat support can communicate in Bengali. For any question or request related to responsible gaming — from setting deposit limits to self-exclusion — reach out via live chat or email us at [email protected].
Gambling is becoming a problem — recognise these signs
Problem gambling often starts gradually. If you notice the signs below, seek help without delay. Awareness is the first step.
- A tendency to repeatedly bet more in order to recover money that was lost.
- Hiding the amount you gamble from family or friends.
- Betting with money meant for bills or everyday expenses.
- Trying to stop gambling but being unable to.
- Feeling anxious or irritable when you are unable to play.
- Neglecting work, family, or studies to keep playing.
- Borrowing money or spending savings on gambling.
How to Use
How to use the protection tools
After logging in to your account at dg999, go to the "Account Settings" section and you will find all responsible gaming tools there. From there you can set a deposit limit, turn on Reality Check, or take a time-out.
If you want self-exclusion, email [email protected] directly or contact us via live chat. Our team responds in Bengali 24 hours a day, 7 days a week.
Setting a Deposit Limit
Account Settings → Responsible Gaming → Deposit Limit → Set amount → Save.
Activate a Time-Out
Account Settings → Responsible Gaming → Time-Out → Choose duration → Confirm.
Turn On Reality Check
Account Settings → Responsible Gaming → Reality Check → Set notification interval.
Self-Exclusion
Contact us via live chat or at [email protected] — our team will help you complete the process.
Healthy Gaming Principles
Core principles of responsible betting
Before enjoying any game at dg999, ask yourself a few questions: Am I playing for entertainment, or to recover money I lost? Do I have a set budget? Can I stop playing when I want to?
Set a budget for yourself before betting — and never go beyond that limit. Do not treat winnings as a source of income. Every game outcome is independent and there are no "locks" or "patterns".
Take regular breaks while playing. Never sacrifice meals, sleep, or time with family for gaming. dg999 wants you to remain a healthy and happy player over the long term.
Remember — slots or cricket betting is primarily entertainment, not a profession. Enjoy it within your budget, and whenever it starts causing stress, stop.
Do not hesitate to ask for help
If gambling becomes a problem for you or your family, dg999's support team is always by your side. We do not judge — we only help.
dg999 operates as a safe and reliable platform using SSL encryption and a fair play policy. Your information is kept completely confidential.
Frequently Asked Questions
Questions about responsible gaming
Get to know us
Play safely, enjoy wisely
Get a safe betting experience at dg999. Enjoy slots, cricket betting, or casino — all responsibly.