dg999's Privacy Policy

dg999 is a safe and reliable online gaming platform committed to providing the best experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use the dg999 website, application, or any of our services, how that information is used, when it is shared with third parties, and what steps we take to protect your privacy.

This Policy applies to all dg999 users — from registered members to guests who simply visit the website. By using our services, you are considered to have accepted the terms of this Policy. If you have difficulty understanding the Policy or have any questions, please contact our support team.

dg999 may collect your information in several ways. Below is a breakdown of the types of information collected:

2.1 Information You Provide Directly

Information you provide when registering an account, filling out forms, or contacting us, such as:

• Full name and date of birth
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, or bank account information)
• Documents submitted for identity verification
• Messages or requests submitted to customer support

2.2 Automatically Collected Information

When you use our platform, certain information is automatically recorded through technical means, such as:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming history, bet amounts, and transaction records

2.3 Information Received from Third Parties

As part of identity verification, fraud prevention, or payment processing, we may collect certain information from trusted third parties. These third parties adhere to our privacy standards.

dg999 uses collected information only for specific, legitimate purposes. The table below outlines the primary purposes:

dg999 never sells, rents, or commercially transfers your personal information. However, information may be shared in a limited way in the following circumstances:

4.1 Service Providers

Payment gateways, identity verification agencies, and technology infrastructure providers — who operate under dg999's instructions and may not use your information for their own purposes.

4.2 Legal Obligations

If disclosure of information is required under a court order, regulatory authority directive, or applicable law, we will be obliged to do so.

4.3 Fraud & Security

Information may be shared with relevant authorities for the purpose of protecting account security, detecting fraudulent activity, and ensuring responsible gaming.

dg999 uses cookies and similar technologies to enhance platform performance and improve the user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and operating core services — these cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and other personalized settings.
• Analytics Cookies: Collect anonymous statistics to understand how users are using the site.
• Security Cookies: Help detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control or decline most cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the platform.

dg999 retains your information only for as long as it is needed to fulfill its purpose or meet legal obligations.

6.1 Retention Periods

• Active Accounts: For the entire duration the account remains active.
• Transaction Records: For the period required under financial regulations.
• After Account Closure: Some information may be retained for a defined period for fraud prevention and legal accountability.

6.2 Data Deletion Requests

If you wish to close your account and request deletion of your personal information, please contact [email protected]. Due to legal obligations, complete deletion of some information may not always be possible.

dg999 uses industry-standard technologies and practices to protect your information. The key elements of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is transferred in encrypted form.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorized staff can view user information, and only as needed.
• Regular Security Assessments: Our systems are regularly tested to identify vulnerabilities.
• Firewalls & Intrusion Detection: Advanced technologies are used to detect and prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.

As a dg999 user, you have the following rights regarding your personal information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request deletion of your information.
• Right to Restrict Processing: In some cases, you can request that the use of your information be limited.
• Right to Withdraw from Marketing: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: If you are not satisfied with our policy, you can file a complaint with the relevant authority.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat.

dg999 strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and above only. Age is verified at the time of registration, and if any member registers using false information, their account will be closed and their balance may be forfeited.

If you believe a minor is using our platform, please notify us at [email protected]. We will take prompt action.

dg999 may update this Privacy Policy from time to time — due to legal changes, service expansion, or security improvements. If changes are made, we will:

• Publish the updated policy on this page.
• Notify registered members of significant changes via email or a platform message.
• If you continue using the platform after changes are made, you will be considered to have accepted the new policy.

We therefore recommend reviewing this page regularly.

For any questions, concerns, or requests related to this Privacy Policy, please contact our dedicated privacy support team:

We generally aim to resolve users' privacy-related requests as quickly as possible.